ABOUT ACCOMMODATION

  • Can you tell me about check-in times?

    Check-in times vary depending on your room type.
    Rooms with open-air bath (Wayoshitsu) and Konoza Special Room "Ama" are available from 14:00.
    All other rooms and IZUBA are available from 15:00.

  • Can you tell me about check-out times?

    Check-out times vary depending on your room type.
    Rooms with open-air bath (Wayoshitsu), Konoza Special Room "Ama", and IZUBA must check out by 11:00.
    All other rooms must check out by 10:00.

  • Is there a latest check-in time?

    If your check-in will be after 19:00, please contact the hotel in advance.
    Reservations may be treated as cancelled if we do not hear from you.
    TEL: 0152-48-3211

  • Is early check-in available?

    Early check-in may be available depending on room availability.
    Additional charges may apply depending on the time and season. Please contact the front desk for details.
    TEL: 0152-48-3211

  • Is express check-out or flexible check-out available?

    Flexible check-out is available.
    With "Flexible Check-Out", guests can settle their bill at a less busy time on the day of departure, while continuing to use their room until the designated check-out time.

  • Is early check-out or shortening of the stay period possible?

    Our front desk is staffed 24 hours a day, so early morning and late night check-outs are welcome.
    Please note that a cancellation fee may apply if the length of your stay is shortened.

  • Can my companion check in before me?

    Yes, your companion may check in on your behalf. Please provide the name of the reservation holder at the front desk.

  • What do I need to bring for check-in?

    Guests with foreign nationality traveling from overseas are required to bring their passport.
    Please present your passport at check-in and enter your passport number on the accommodation card.

  • Do I need to leave my room key at the front desk when going out?

    For security and housekeeping purposes, please leave your room key at the front desk whenever you go out.

  • Is there a curfew?

    There is no curfew. Our front desk is staffed 24 hours a day.

  • Can I stay alone?

  • Can you tell me about consecutive night stays and long-term stays?

    We offer discounted plans for consecutive night stays.
    Click here to view available plans

  • Do you accommodate corporate or group bookings?

    Yes, we accept corporate and group reservations.
    TEL: 0152-48-3211

  • Is day-use available?

    Day-use bathing is available. Guests may also use the stone sauna (ganban-yoku) at the same time.
    Click here for details

  • Can non-staying guests enter guest rooms?

    For moral, security, and fire safety reasons, non-staying guests are not permitted to enter guest rooms or guest room floors.
    Please use the lobby or lounge for any meetings or visits.

  • Are pets allowed?

    We have dog-friendly rooms available for guests traveling with their dogs.
    Click here for details

  • Can I bring a guide dog or assistance dog into the facilities?

    Guide dogs, assistance dogs, and hearing dogs are welcome in all hotel facilities.
    Please inform us at the time of booking.
    TEL：0152-48-3211

About rooms

  • What types of rooms do you have?

    We offer a variety of room types to meet the needs of different guests.
    Click here for details

  • Do you have Japanese-style or Japanese-Western style rooms?

    Yes, we have both Japanese-style (Washitsu) and Japanese-Western style (Wayoshitsu) rooms.
    Click here for details

  • How many guest rooms do you have?

    We have a total of 85 rooms.
    ・Western-style rooms: 20
    ・Japanese-style rooms: 16
    ・Japanese-Western style rooms: 44
    ・Villas: 5 (IZUBA)

  • What is the maximum number of guests per room?

    Up to 5 guests can stay in one room.

  • Do you have non-smoking and smoking rooms?

    All rooms are non-smoking.

  • What facilities are available in the rooms?

    Each room is equipped with a TV, refrigerator, safe, and more.

  • What amenities are provided?

    We provide bath towels, face towels, hand towels, samue (work clothing), shampoo, conditioner, body soap, hand soap, and more.

  • Is there an air purifier in the room?

    Air purifiers are available in all guest rooms.

  • Is there a humidifier in the room?

    Humidifiers are permanently installed in Konoza rooms and some Tower Building rooms.
    For other room types, please request one at the front desk.

  • Is Wi-Fi available?

    Yes, Wi-Fi is available. Please note that connectivity may vary depending on signal conditions and other factors in some rooms.

  • Can I control the air conditioning in my room?

    All rooms have individual air conditioning units, allowing guests to adjust the temperature themselves.

  • Is the room key an auto-lock type?

    The room keys are cylinder-type and are not auto-locking.

  • How many room keys can I borrow?

    Up to 2 room keys are available per room.

  • Is there a hair dryer in the room?

    Hair dryers are available in all guest rooms and the large communal bath.

  • Is there a refrigerator in the room?

    Yes, each room is equipped with a refrigerator.

  • Is there an electric kettle in the room?

    All rooms are equipped with an electric kettle or a hot water pot.

  • Is there a safe in the room?

    Yes, each room is equipped with a safe.

  • Is the tap water in the room drinkable?

    Yes, the tap water in the rooms is safe to drink.

  • Is the in-room bath a hot spring (onsen)?

    The in-room bath is not a hot spring (onsen).

  • Do you have rooms with an open-air hot spring bath?

    Yes, we have rooms with an open-air hot spring bath (rotenburo). The open-air bath uses natural hot spring water.
    Click here for details

  • Do you have rooms with a balcony or terrace?

    Yes, we have rooms with a balcony or terrace.

  • Is there a toilet in the room?

    All rooms are equipped with a washlet (bidet) toilet.

  • Can I connect an HDMI cable to the TV in the room?

    Yes, the TV supports HDMI connection.
    HDMI cables are available for rent for a fee.

  • Can the beds be pushed together?

    Depending on the room type, beds can be pushed together. Please let us know in advance.

  • Can I request additional towels or amenities?

    Please contact the front desk if you need any additional items.

  • How is housekeeping handled for multi-night stays?

    At check-in, we will ask you about your preferred housekeeping time for the following day.

  • Are towels and sheets changed daily for multi-night stays?

    Towels and sheets are changed daily for guests staying multiple nights.

  • Do you have amenities or rental items for children?

    We provide the following amenities for children:
    ・Bed guard
    ・Body pillow
    ・Diaper disposal box

  • Can I borrow a bed guard?

    Bed guards are available free of charge.
    As the number is limited, please inquire in advance.

  • Can you tell me about the amenity robes (yukata, etc.)?

    Adult yukata are one-size-fits-all. Yukata and slippers for children are also available.

About dining

  • Can you tell me about breakfast?

    A breakfast buffet is available at "Okhotsk Buffet COTA" on the 1st floor.

  • Can you tell me about dinner?

    In addition to buffet dinner, we also offer creative French cuisine and creative Japanese cuisine.
    For details, please visit the following website:
    Click here for details

  • Is lunch available?

    A lunch buffet is available on weekends and public holidays only.

  • Is there a buffet restaurant available?

    Guests can enjoy an Okhotsk buffet with approximately 70 dishes at "Okhotsk Buffet COTA".

  • Can you tell me about the restaurants in the hotel?

    In addition to buffet dinner, we also offer creative French cuisine and creative Japanese cuisine.
    For details, please visit the following website:

  • What are the dining hours?

    【Breakfast】 7:00 – 9:00
    【Dinner】 18:00 – 21:00 (Last entry at 19:30)

  • Can you accommodate food allergies?

    If you have booked a buffet, please make your own judgment when selecting dishes suitable for your dietary needs.
    If you have booked a set-course meal such as French cuisine, please be sure to inform the hotel of your allergy information in advance so that we can accommodate your needs as much as possible.

  • Can you accommodate vegetarian meals?

    We will consult with our head chef based on your dietary requirements and do our best to accommodate your needs. Please let us know in advance.

  • Is baby food available at the restaurant?

    We can prepare rice porridge (okayu) as baby food upon request. Please contact us by the day before your visit.

  • Are high chairs available at the restaurant?

    Yes, high chairs are available.

  • Can I add meals to a room-only plan?

    Please call us in advance for inquiries.
    TEL: 0152-48-3211

  • Is room service or in-room dining available?

    In-room dining is available exclusively for guests staying in IZUBA who request this option.

  • Is smoking permitted in the restaurant?

    All seats in the restaurant are non-smoking.

  • Can non-staying guests use the restaurant?

    We also offer day-use hot spring services.
    Click here for details:

  • Can I take leftover food home?

    For food hygiene reasons, we kindly ask that food is not taken off the premises.

About hot springs

  • Can you tell me about the large communal baths and open-air baths in the hotel?

    The spring water is alkaline simple hot spring (alkaline hypotonic low-temperature spring).

    【Opening Hours】:
    2:00 PM – 1:00 AM(next morning)
    5:00 AM – 9:30 AM
    Note: The facility is closed for cleaning from 1:00 AM to 5:00 AM.

  • Can you tell me about the benefits and water quality of the hot spring?

    The spring water is alkaline simple hot spring (alkaline hypotonic low-temperature spring).
    It is known to be beneficial for neuralgia, muscle pain, fatigue recovery, sensitivity to cold, and general health promotion.

  • Are the large communal bath and open-air bath free-flowing (kake-nagashi)?

    The baths use natural hot spring water with added water and heating.

  • Is day-use bathing available?

    We also offer day-use hot spring services.
    Click here for details

  • Is there a sauna?

    The sauna is located adjacent to the large communal bath on the 1st floor.

  • Can you tell me about the stone sauna (ganban-yoku)?

    The stone sauna (ganban-yoku) is available free of charge.
    Opening hours: Until 24:00

  • Can I use the stone sauna (ganban-yoku) only?

    The stone sauna cannot be used on its own. It is available as a set with day-use bathing.

  • Is the stone sauna (ganban-yoku) for women only?

    Separate stone saunas are available for both men and women.

  • Are towels available in the large communal bath?

    Face towels and bath towels are provided.

  • Are there lockers in the large communal bath?

    Free lockers with keys are available in the changing room.

  • Are the large communal bath or open-air bath mixed-gender?

    We do not have any mixed-gender baths.

  • Is there a private or family bath available?

    We do not have any private or family baths available.

  • Is there a bathing fee?

    Guests staying at the hotel can use the baths free of charge.

  • Can you tell me about the hot spring tax (nyu-to-zei)?

    A hot spring tax of 150 JPY per night is charged separately for guests aged 12 and over.

  • Can guests with tattoos use the large communal bath?

    We kindly ask that guests with tattoos or body art refrain from using the large communal bath.

  • Can pregnant guests use the hot spring?

    We do not recommend bathing in the hot spring during pregnancy.

  • Can I drink the hot spring water?

    The hot spring water is not safe for drinking.

About Spa

  • Is there a relaxation facility available?

    We have a massage corner "Hoshi no Ne" available for guests.
    Opening hours: 15:30 – 23:00

About Facilities

  • Can you tell me about the gift shop?

    "Okhotsk Market Kita no Subaru" is located on the 1st floor of the hotel.
    Opening hours: 8:00 – 11:00 / 15:00 – 21:00

  • Is there a café in the hotel?

    Coffee and soft drinks are available at Lounge "Kai".

  • Can you tell me about the bar in the hotel?

    Lounge Bar "Jomon" is located on the 1st floor.

  • Can you tell me about the foot bath?

    A foot bath "Okhotsk-jin no Ashiyu" is available for guests.
    Opening hours: 15:00 – 24:00

  • Is there a laundry service or coin-operated laundry available?

    A laundry room is available in the after-bath lounge on the 1st floor (fee applies).

  • Is there an ice machine?

    An ice machine is available on the 3rd floor, free of charge.

  • Are there vending machines?

    Vending machines are located in the after-bath lounge on the 1st floor and the elevator hall on the 3rd floor.

  • Is there a microwave available?

    There is no microwave available in the hotel. Please contact the front desk if you need to use one.

  • Is there a designated smoking area?

    A smoking room "Koten" is located on the 1st floor.

  • Is there an elevator in the hotel?

    Yes, elevators are available in the hotel.

  • Can you tell me about wheelchair rentals?

    Wheelchairs for use within the hotel are available free of charge.

  • Are there accessible restrooms for wheelchair users?

    Yes, wheelchair-accessible restrooms are available.

  • Are there coin-operated lockers?

    Coin-operated lockers are not available at the hotel.

  • Are there meeting rooms or banquet halls?

    We have a variety of rooms available for occasions ranging from family celebrations to group banquets.

  • What items are available for rental?

    We offer air purifiers, irons, trouser presses, DVD players, and more.

  • Can I request a wake-up call?

    Wake-up calls are available 24 hours a day. Please dial extension 11 from your room phone to reach the front desk.

  • Can I borrow a mobile phone charger?

    Phone chargers are available for loan depending on your device model.

  • Are there English-speaking staff?

    Yes, we have English-speaking staff available.

About access

  • How do I get to the hotel?

    The hotel is approximately 20 minutes by car from Memanbetsu Airport.

  • How do I get to the hotel from the airport?

    We provide airport shuttle service from Memanbetsu Airport. Advance reservation is required.
    As this service is available for a limited period, shuttle buses may be suspended or canceled due to operational conditions. Thank you for your understanding.
    Click here for details

  • How do I get to the hotel from the nearest train station?

    The nearest station is JR Yobito Station, approximately 10 minutes on foot from the hotel.

  • How do I get to the hotel by bus?

    From Abashiri Station, take the Abashiri Bus (bound for Memanbetsu Airport) and ride for approximately 15 minutes.
    Alight at "Yobito Ekimae" and walk approximately 10 minutes to the hotel.

  • Is a shuttle service available?

    We offer a shuttle service to and from Abashiri Station and Yobito Station if reserved by the day before your arrival.

  • Is parking available?

    Free parking for up to 100 vehicles is available.

  • Can I use the parking lot before check-in or after check-out?

    Yes, the parking lot is available free of charge before check-in and after check-out.

  • Is there bicycle parking available?

    We do not have bicycle parking available.

  • Can the hotel arrange a taxi for me?

    Yes, please contact the front desk and we will arrange a taxi for you.

  • What is the hotel address?

    159 Yobito, Abashiri City, Hokkaido
    TEL: 0152-48-3211

About sightseeing

  • Is there a convenience store nearby?

    Lawson Abashiri Omagari Store is located approximately 10 minutes by car from the hotel.

  • Are there any places to go for a walk nearby?

    The Yobito Bird Watching Trail is located approximately 5 minutes on foot from the hotel.

  • Is there a beach nearby?

    Abashiri Beach is approximately 15 minutes by car from the hotel.

  • What are the local specialties of the area?

    Popular local dishes include "Abashiri Zangi" (Abashiri-style fried chicken) and "Abashiri Champon" (Abashiri-style noodle soup).

  • Is there a ski resort nearby?

    The nearest ski resort is "Abashiri Lake View Ski Resort", approximately 7 minutes by car from the hotel.

  • Is ski equipment rental available?

    Rental skis and snowboards are available at Abashiri Lake View Ski Resort.

About Celebrations & Anniversaries

  • Can you help with birthday or anniversary celebrations?

    We are happy to assist with celebration cakes, champagne, bouquets, and more, tailored to your requests.

About payment

  • How do I pay for my stay?

    Please complete the online payment on the official website.

  • Are credit cards accepted?

    We accept VISA, JCB, Mastercard, American Express, UFJ Nicos, and more.

  • Are electronic payment methods accepted?

    Electronic payment is accepted at the front desk only.
    【Accepted e-money】 Edy, nanaco, Suica, WAON, iD

  • Are gift vouchers or merchandise vouchers accepted?

    We accept affiliated credit card gift vouchers and JTB Nice Gift vouchers.

  • Is UnionPay accepted?

    We do not accept UnionPay cards.

  • Is a deposit required?

    A deposit is not required under normal circumstances.

  • Can you issue a receipt or qualified invoice?

    Receipts are issued to guests who pay on-site.
    For online payments, please contact the relevant booking platform directly.

  • Can I pay by invoice or bank transfer after my stay?

    Payment must be made either in advance or on the day of check-out. We do not accept post-stay invoicing or bank transfers.

We accept advance bookings by phone or e-mail.