About accommodation

  • What are the Check-in and Check-out time?

    "Ko no Za" rooms are Check-in is at 14:00, Check-out is by 11:00.
    Other rooms are Check-in is at 15:00, Check-out is by 10:00.
  • Do you have any parking space?

    We have free parking and free vallet parking service.
  • Can I stay by myself at the hotel?

    We welcome guests traveling alone. We also have special packages for the single traveler.
  • Do you accept credit cards?

    We accept all major credit cards, including Visa, JCB, MasterCard, AMEX, and UFJ Nicos.
  • What is your cancellation policy?

    Our cancellation policy are
    Check in 8-14 days prior : 10%
    Check in 2-7 days prior : 30%
    Check in 1 day prior : 50%
    Same day & No-show : 100%
  • Can I smoke in my room?

    Smoking is prohibited in all guestrooms.
    You can smoke in Smoking Room ”KOTEN" on the first floor of the hotel.

About rooms

  • Can I smoke in my room?

    Smoking is prohibited in all guestrooms.
    You can smoke in Smoking Room ”KOTEN" on the first floor of the hotel.
  • Do you have rooms with their own private open-air bath?

    Yes, there are "Ko no Za" rooms with your private open-air bath (onsen).
  • Do you have any facilities in the guest room?

    Refrigerator, Air conditioner, Electrical pot, Humidifier, Toilet, Hair dryer, LCD TV, Safety Box.
    Shampoo, Conditioner, Body soap, Toothbrush, Comb, Razor, Bath Towels, Face Towels, Slippers, Samue (room wear)
  • Do you have internet access?

    There is available free internet access at the Ko no Za rooms and around the lobby, but there may be times when it is difficult to connect depending on conditions and other factors.

About dining

  • I have food allergies.

    Please do not worry.
    We will replace any problematic ingredients with other alternatives.
    Please do not hesitate to contact us in advance when making your reservation or by email.
  • Where are meals served in the hotel?

    If you choose Buffet you can take buffet restaurant "COTA".
    If you choose Kaiseki you can take dining room.
    If you choose French dinner you can take french restaurant "TOU TOU".
  • What time is dinner and breakfast available?

    Breakfast 7:00 - 9:00
    (Last seating time is 08:30)
    Buffet Dinner 18:00 - 21:00
    (Last seating time is 19:30)
    Kaiseki Dinenr 18:00 - 21:00
    (Last seating time is 19:00)
    French Dinner 18:00 - 21:00
    (Last seating time is 19:00)
    ※If you check in after 19:00 or 19:30 may not be served dinner, and no refund will be given.

About hot springs

  • Do you have hot spring and open-air bath?

    Yes, we have nature hot spring (onsen) at communal (public) bath.
  • I have tatoos. Can I use the public hot springs?

    We're sorry to inform you that guests with tatoos may not use the public hot springs or public bath facilities. We ask for your understanding and cooperation.

About access

  • Do you have a pick-up service from airports or stations?

    We operate a free shuttle bus between JR Abashiri Station and JR Yobito Station.
    Reservations are required.
    Click here for more about the shuttle bus service
    Please contact us about pick-up service information in advance at least three days before.
  • Where is the most nearest airport?

    It is Memanbetsu Airport (女満別空港). Approximately 20 minutes by car or taxi.
  • Where is the most nearest station?

    Nearest station is JR Yobito Station (呼人駅). Approximately 5 minutes by our shuttle bus.
    Most convenient station is JR Abashiri Station (網走駅). Approximately 20 minutes by taxi.
  • What is your "MAP CODE" and "Address"?

    Map Code: 305 460 834
    Address: 159 Yobito, Abashiri, Hokkaido 099-2421 Japan

About other

  • Can I connect to the Internet while at the hotel?

    A wireless LAN connection is available in almost guestrooms and the lobby and lounge areas, but there may be times when it is difficult to connect depending on conditions and other factors.
    The PC for free of charge on the first floor has a limited number of loptop computers for guest usage.
  • What is the best season to visit Hokkaido?

    All year round recommnended. Especially summer ( June - October ) and winter ( January - February ) are good for visiting Hokkaido.
    In late January to March winter festival are held in Abashiri.
  • Do you have day trip plan?

    Yes, we have.
    Click here for more about day trip
    Please contact us about day trip information in advance through our Inquiry Form.

We accept advance bookings by phone or e-mail.